Frequently Asked Questions

FAQ

Here you can find answers to some of the most common questions about FGZ Cosmetics.

From our history and mission to where you can purchase our products, this section is designed to give you a clear overview of who we are and what we do.

1. Institutional Questions

01. How many years has FGZ Cosmetics been in business?

FGZ Cosmetics was founded in 2016 and, since then, has been dedicated to offering high-quality hair care products. With a strong commitment to innovation, the company constantly develops solutions to meet the needs of both consumers and the market.

02. Where was FGZ Cosmetics created?

FGZ Cosmetics was founded in Brazil, with an initial focus on the Middle Eastern market, especially Dubai. Since its foundation, the company has expanded to other regions, bringing its premium products to an ever-growing audience.

03. What is the mission of FGZ Cosmetics?

Our mission is to provide innovative, high-quality hair care, focusing on hair health and consumer well-being. We believe everyone deserves healthy, beautiful hair, and we work to deliver products that help achieve this goal.

04. What are the brand colors of FGZ Cosmetics?

The brand’s main colors are purple and gold. Purple represents creativity, originality, and sophistication, while gold symbolizes quality, excellence, and value. Together, they reflect the brand’s identity and commitment to beauty and innovation.

05. Where can I buy FGZ Cosmetics products?

Our products can be purchased through our official website www.fgzcosmetics.com.br, where we provide a safe and convenient shopping experience. They are also available through partner retailers and authorized distributors across Brazil.

06. Are FGZ Cosmetics products sold internationally?

Yes, FGZ Cosmetics is present in several countries, including the Middle East, and is in the process of expanding into new markets. Our commitment is to bring premium hair care products to a global audience, always respecting the particularities of each region.

07. Has FGZ Cosmetics won any awards?

Yes, the brand has received important awards such as “Best Hair Care Product,” among others. These recognitions highlight the quality and effectiveness of our products and reinforce our commitment to innovation and customer satisfaction.

08. Has FGZ Cosmetics been endorsed by public figures or specialists?

Yes, many renowned hairdressers and influencers have endorsed the quality of our products. We partner with industry professionals to ensure our solutions meet market needs and expectations.

09. What is the history of FGZ Cosmetics?

FGZ Cosmetics was founded with the purpose of revolutionizing hair care by offering innovative, high-performance solutions since 2016. Since then, we have focused on research and development using advanced technology and high-quality ingredients.

10. What is FGZ Cosmetics manifesto?

Our commitment is to consumer well-being, offering personalized hair care that respects both hair and scalp health. We believe beauty should be accessible to all and that everyone deserves to feel confident and beautiful.

11. Which brand archetypes does FGZ Cosmetics follow?

FGZ Cosmetics identifies with the Caregiver and Innovator archetypes. The Caregiver reflects our commitment to hair health, while the Innovator symbolizes our pursuit of new solutions and technologies.

12. How does FGZ Cosmetics fight product counterfeiting?

We use QR codes and anti-counterfeiting seals to guarantee product authenticity. Consumers can verify originality through our website, ensuring they are purchasing genuine FGZ products.

13. Does FGZ Cosmetics have new launches planned for this year?

Yes, we have new releases planned for 2025, expanding our product line with new formulas and packaging. We are always attentive to market trends and consumer needs to deliver innovative solutions.

14. Is FGZ Cosmetics a sustainable company?

Yes, sustainability is a priority for us. We use eco-friendly raw materials and adopt practices that minimize our environmental impact. Our commitment is to protect the planet while offering high-quality products.

15. What actions does FGZ Cosmetics take to reduce waste?

We implement sustainable production practices and encourage responsible product use to minimize waste. We also continuously improve our processes to make them more efficient and environmentally friendly.

16. Does FGZ Cosmetics support social causes?

Yes, FGZ Cosmetics supports social projects focused on inclusion, education, and entrepreneurship. We believe it is important to give back to society and contribute to a better world.

17. How can I know if my FGZ Cosmetics product is original?

We use QR codes and security seals on packaging, which can be verified on our official website. This ensures authenticity and protects consumers from counterfeit products.

18. What additional measures does FGZ Cosmetics take against counterfeiting?

We invest in security technologies and work with authorized resellers to ensure sales only through official channels. This protects our customers and the integrity of our brand.

2. Product Questions

01. What types of products does FGZ Cosmetics offer?

We offer a wide range of hair care products, including shampoos, conditioners, masks, and specialized treatments for different hair types. All are developed with high-quality ingredients and advanced technology.

02. Does FGZ Cosmetics have products for all hair types?

Yes, our products cater to all hair types, from straight to curly, addressing specific needs such as hydration, strengthening, and reconstruction.

03. What product lines does FGZ Cosmetics have?

Our lines include intensive hydration, strengthening, and anti-hair loss ranges, each designed to meet specific hair needs.

04. Do FGZ Cosmetics products include specialized treatments?

Yes, many are formulated for specific treatments such as oil control, hair revitalization, and thermal damage protection.

05. Does FGZ Cosmetics frequently launch new products?

Yes, we are constantly innovating and expanding, introducing eco-friendly formulas to meet consumer demand for sustainable and effective care.

06. Where can I buy FGZ Cosmetics products?

Our products are available on our official website, through authorized resellers, beauty salons, and distributors.

07. How can I become an authorized reseller?

Contact our commercial team at +55 (14) 99676-8030, through our website, or via social media to receive all necessary information.

08. Does FGZ Cosmetics use recyclable packaging?

We prioritize eco-friendly raw materials, even though our packaging itself is not recyclable. We are constantly seeking alternatives that further reduce our environmental footprint.

09. What is Açaí Oil Dr. Therapy and what are its benefits?

Açaí Oil Dr. Therapy is a moisturizing and fragrant serum formulated with a phytotherapy complex of mango, acerola, and açaí. It hydrates, nourishes, repairs, seals, and strengthens dry ends, adding shine, softness, and vitality. It can be used as a hair oil treatment, finisher, or split-end repairer and includes a UV filter. It is vegan.

10. How do I use Açaí Oil Dr. Therapy?

Apply a few drops to the palm of your hand, spread them evenly, and massage into the ends of your hair until absorbed. It can also be mixed into a hair mask to enhance treatment results.

11. What is the Midas Touch Toning Ampoule Dr. Therapy used for?

It was designed to be used with Dr. Therapy Enzymotherapy, toning blonde, platinum, and gray hair. It neutralizes yellow and orange tones while nourishing and repairing the hair fiber.

12. How do I use the Midas Touch Toning Ampoule Dr. Therapy?

Mix half an ampoule (7.5g) with 60g of Dr. Therapy Enzymotherapy until smooth in color, then proceed with the Enzymotherapy treatment.

13. What is Deep Cleaning Shampoo Dr. Therapy and what are its benefits?

It is a deep-cleaning shampoo, free of sodium chloride and parabens. It removes impurities while strengthening and realigning hair with collagen and silk protein. It also contains menthol for a refreshing effect and vitamin E for antioxidant protection.

14. Does Deep Cleaning Shampoo dry out the hair?

No. Unlike some residue-removing shampoos, it cleans deeply without drying or damaging the strands.

15. What is Enzymotherapy Dr. Therapy?

Enzymotherapy Dr. Therapy is a therapeutic progressive hair straightening treatment, 100% aldehyde-free. Using bromelain (a pineapple enzyme), it provides safe organic straightening, reducing frizz and volume while restoring the hair fiber with silk proteins, collagen, and natural oils.

16. What is the difference between Enzymotherapy and a regular progressive straightening treatment?

Enzymotherapy is aldehyde-free, meaning it does not damage hair or release strong odors. It provides, on average, 20% more effective straightening than traditional progressives, with added nutrition and hydration benefits.

17. What is Hair Lifting Dr. Therapy?

It is an enzymotherapy-based hair botox that reduces volume, seals, and smooths hair while fighting frizz. It restores the hair fiber with amino acids, panthenol, and natural oils.

18. Do FGZ products have fragrance?

Yes, they are lightly scented for a pleasant experience, without overpowering the natural smell of the hair.

19. What is the difference between Hair Lifting and Enzymotherapy?

Enzymotherapy provides stronger straightening and is recommended for those who want smoother results. Hair Lifting has a lighter straightening effect, ideal for reducing volume and treating hair without intense smoothing.

20. Can the Dr. Therapy Hydration/Nutrition Kit be used at home?

Yes! It was developed to hydrate and nourish hair conveniently at home, combining seaweed extracts with a blend of natural oils.

21. Are Dr. Therapy products vegan and cruelty-free?

Yes! All Dr. Therapy products are vegan and not tested on animals.

22. Do Dr. Therapy products contain sulfates, parabens, or petrolatum?

Most Dr. Therapy products are free of these substances. Always check the formula of each product for details.

23. Can the products be used on chemically treated hair (straightened, dyed)?

Yes! They are formulated to restore and maintain the health of chemically treated hair.

24. Can the products be used daily?

It depends. Shampoos and hydration/nutrition treatments may be used as needed. Enzymotherapy and Hair Lifting must be applied according to professional recommendations.

25. Can Enzymotherapy be used on all hair types?

Yes, including sensitive and chemically treated hair.

26. Does Hair Lifting straighten hair completely?

No, it reduces volume and aligns strands but has a milder effect than Enzymotherapy.

27. What is SOS Instant Reconstructor Ampoule Dr. Therapy?

It repairs and nourishes damaged hair with Ojon oil, Macadamia oil, and a phytotherapy complex of mango, acerola, and açaí.

28. How do I use SOS Instant Reconstructor Ampoule Dr. Therapy?

Wash hair with Dr. Therapy Nutrition Shampoo, apply strand by strand, leave for 10 minutes, then rinse.

29. Where can I buy Dr. Therapy products?

From authorized distributors or directly from the brand.

30. What is Essential Use Dr. Therapy and how does it benefit hair?

A multifunctional product with a Nutritive Phyto Complex, Amino Acids, Creatine, Seaweed bioactive, and Panthenol. It repairs, nourishes, protects against heat, and conditions.

31. How do I use Essential Use Dr. Therapy?

Shake well before use. Apply to damp or dry hair, from mid-length to ends, avoiding the roots.

32. What are the benefits of Noble Oils in Dr. Therapy products?

  • Ojon Oil: restores shine and softness
  • Mango, Acerola & Açaí Complex: hydrates and protects
  • Macadamia Oil: deeply hydrates, controls frizz, and protects from external damage

33. What is Essential Use Dr. Therapy and how does it work?

It is a multifunctional treatment that hydrates, nourishes, and repairs hair with active ingredients like amino acids and creatine.

34. Which ingredients are responsible for its benefits?

Nutritive Phyto Complex, Amino Acids, Creatine, Seaweed Bioactive, and Panthenol.

35. Can I use Essential Use Dr. Therapy on dry hair?

Yes, it detangles and eases styling.

36. Does it protect hair from heat?

Yes, it offers thermal protection before blow-drying or flat ironing.

37. What is Nutrition Conditioner Dr. Therapy and how does it help?

With seaweed, collagen, and nourishing oils, it strengthens, hydrates, and reduces breakage, making hair soft and light.

38. How do I use it?

Apply after shampoo, massage, and rinse.

39. Can it be used on all hair types?

Yes, especially on hair needing hydration and protection.

40. What is Nutrition Mask Dr. Therapy?

An intensive hydration mask that restores protein mass, nourishes, and repairs split ends.

41. How do I use it?

Apply strand by strand, leave for 10–20 minutes, then rinse and finish with conditioner.

42. What’s the difference between Nutrition Mask and Midas Touch Mask?

Midas Touch is designed for blonde hair, while Nutrition Mask is for all hair types.

43. What is SOS Instant Repair Ampoule Dr. Therapy?

It is a concentrated treatment formulated with amino acids that restore chemically treated or damaged hair. It replenishes lost mass, strengthens the hair fiber, and provides softness and shine.

44. How should SOS Instant Repair Ampoule be used?

After washing with shampoo, mix the ampoule with warm water until it emulsifies, then apply evenly along the strands. Leave it on for 5–10 minutes, rinse, and finish as desired.

45. Can SOS Instant Repair Ampoule be used with other treatments?

Yes, it can be combined with masks or conditioners to enhance results.

46. What hair types is SOS Instant Repair Ampoule recommended for?

It is especially recommended for weak, brittle, porous, or chemically damaged hair.

47. How long do the effects of SOS Instant Repair Ampoule last?

Results can be seen immediately and last until the next wash. Continuous use provides cumulative effects.

48. What is Enzymotherapy Dr. Therapy indicated for?

For anyone seeking safe and effective progressive hair straightening without formaldehyde, while treating and nourishing the hair fiber.

49. How does bromelain (pineapple enzyme) work in Enzymotherapy?

Bromelain acts directly on the hair structure, realigning strands safely and organically, without damaging the fiber.

50. Does Enzymotherapy have any restrictions for use during pregnancy or breastfeeding?

Despite being free from harmful aldehydes, it is recommended to consult a doctor before using any treatment during pregnancy or breastfeeding.

51. Can Enzymotherapy be used on children’s hair?

It is not recommended for children under 12 years old.

52. How often can Enzymotherapy be applied?

Every 3 to 6 months, depending on hair growth and desired effect.

53. How long does the Enzymotherapy effect last?

Results last between 3 and 6 months with proper care and sulfate-free maintenance.

54. Does Enzymotherapy completely straighten hair?

It provides very high straightening power, up to 100% depending on hair type and technique used.

55. Can I color or bleach my hair before or after Enzymotherapy?

Yes, but it is recommended to leave at least 15 days between procedures to avoid compromising hair health.

56. What are the main active ingredients in Enzymotherapy Dr. Therapy?

Bromelain (pineapple enzyme), silk protein, collagen, Ojon oil, Macadamia oil, Pracaxi oil, Copaiba oil, Sunflower oil, Jojoba oil.

57. Does Enzymotherapy release smoke or strong odor?

No, since it is free of formaldehyde and similar derivatives.

58. What is the difference between Enzymotherapy and Hair Lifting?

Enzymotherapy has higher straightening power, while Hair Lifting is more of a volume reduction and intensive treatment (hair botox).

59. How long should Enzymotherapy remain in the hair during application?

The pause time varies between 30 and 60 minutes depending on the hair type and result desired.

60. Is it necessary to rinse before brushing and flat ironing in Enzymotherapy application?

No. The process is performed with the product in the hair.

61. How many flat iron passes are required in Enzymotherapy?

Between 10 and 15 passes per strand, depending on the hair type.

62. Can Enzymotherapy be used on very curly or resistant hair?

Yes, it is highly effective even on resistant hair.

63. Does Enzymotherapy damage hair?

No. On the contrary, it treats, restores, and nourishes the fiber.

64. What is Hair Lifting Dr. Therapy indicated for?

For those who want a botox effect with volume reduction, fiber alignment, and intense treatment.

65. What are the active ingredients in Hair Lifting Dr. Therapy?

Amino acids, panthenol, Ojon oil, Macadamia oil, Argan oil, and Copaiba oil.

66. Does Hair Lifting straighten hair completely?

No. It mainly reduces volume and frizz while intensely treating the fiber.

67. How often can Hair Lifting be applied?

Every 45 to 60 days.

68. Can Hair Lifting be combined with Enzymotherapy?

Yes, they are complementary. Hair Lifting can be applied between Enzymotherapy sessions to maintain results.

69. What is the pause time for Hair Lifting?

Between 20 and 40 minutes, depending on hair type.

70. Do I need to flat iron when applying Hair Lifting?

Yes, to ensure sealing and better product performance.

71. Can Hair Lifting be used on chemically treated hair?

Yes, it is compatible with other chemical processes.

72. What is the Nutrition Shampoo Dr. Therapy?

It is a shampoo enriched with seaweed and collagen, which strengthens, nourishes, and hydrates hair while gently cleansing.

73. Does Nutrition Shampoo contain sulfates?

No. It is sulfate-free.

74. What is the Nutrition Conditioner Dr. Therapy?

A conditioner with natural oils and seaweed, which nourishes, hydrates, and strengthens the strands.

75. What is the Nutrition Mask Dr. Therapy indicated for?

For intensive treatment of dry, damaged, or porous hair, restoring protein mass and repairing split ends.

76. What is Essential Use Dr. Therapy?

A multifunctional leave-in treatment with amino acids, creatine, seaweed bioactives, and panthenol. It detangles, nourishes, and protects against heat.

77. What are the benefits of Açaí Oil Dr. Therapy?

Hydration, sealing, repair, and a silky finish for dry or damaged hair.

78. Can Dr. Therapy products be used daily?

Yes, except for salon treatments like Enzymotherapy and Hair Lifting, which must respect professional intervals.

79. Are Dr. Therapy products safe for use during pregnancy?

Yes, as they are aldehyde-free. But medical advice is always recommended.

80. What precautions should I take when applying professional products?

Always follow the instructions carefully, use gloves, and perform the procedure in a ventilated area.

81. Why choose FGZ Cosmetics Dr. Therapy line?

Because it unites technology, safety, performance, and respect for hair health, offering vegan, cruelty-free, and aldehyde-free products that truly transform hair.

82. Does FGZ Cosmetics offer training for professionals who use its products?

Yes, we provide professional training and workshops to ensure correct application techniques and maximize results.

83. Where are FGZ Cosmetics products manufactured?

All products are developed and manufactured in Brazil, following strict quality and safety standards.

84. Are FGZ Cosmetics products dermatologically tested?

Yes, our products undergo dermatological testing to ensure safety and compatibility with scalp and hair health.

85. Does FGZ Cosmetics have an official distributor program abroad?

Yes, we work with official international distributors to ensure safe delivery and guaranteed authenticity of our products.

86. How can salons or beauty professionals partner with FGZ Cosmetics?

Salons and professionals can contact our sales team to receive partnership information, wholesale conditions, and promotional support.

87. Are FGZ products color-safe?

Yes, most products are formulated to protect and prolong hair color, especially those in the Nutrition and Treatment lines.

88. Do FGZ products contain UV protection?

Yes, many finishing and treatment products include UV filters to protect hair from sun damage.

89. Can I use FGZ masks as overnight treatments?

For best results, follow the recommended pause time. However, some masks can be used as intensive overnight treatments if rinsed properly the next day.

90. Can FGZ products be mixed together?

Yes, some ampoules and oils can be mixed with masks to boost hydration and nutrition. Always follow usage guidelines.

91. Are FGZ products suitable for sensitive scalps?

Yes, our formulas are designed to be gentle. However, we recommend a sensitivity test before use.

92. Do FGZ products protect against heat styling?

Yes, leave-ins like Essential Use provide thermal protection before blow-drying, straightening, or curling.

93. How long does it take to see results from FGZ treatments?

Most treatments show immediate results after the first application, with cumulative benefits over time.

94. Can FGZ products be used on natural, untreated hair?

Yes, they are suitable for both natural and chemically treated hair, enhancing shine, hydration, and softness.

3. Customer Care FAQs

01. Does FGZ Cosmetics offer product samples?

Samples may be available at events, partner salons, or through distributors.

02. What should I do if I have an allergic reaction to a product?

Discontinue use immediately, rinse thoroughly, and consult a doctor. Contact our support team with the product batch number for assistance.

03. How can I track my FGZ order?

After purchase, you’ll receive a tracking code by email to follow your delivery in real time.

04. What payment methods are accepted on the FGZ website?

We accept major credit cards, bank slips, and digital wallets, depending on the region.

05. Does FGZ offer subscription plans or kits for continuous use?

Yes, we offer product kits and subscription packages for regular home care at special prices.

06. What is FGZ Academy and who is it for?

FGZ Academy is a learning hub for professionals, partners, and beauty enthusiasts. It offers tutorials, e-books, articles, technical manuals, podcasts, and other resources to help you use FGZ products confidently and correctly. FGZ Academy

07. Where can I access educational resources from FGZ?

Via FGZ Academy, where you’ll find videos, downloadable guides, FAQs, e-books, and podcasts. FGZ Academy

08. Do I need to pay to access FGZ Academy content?

(This would be something FGZ might clarify — is it free, or is there paid/pro tiers?)

09. How often are FGZ Academy resources updated?

How frequently tutorials, articles, and guides are added or replaced. Ensures users know how fresh the info is.

10. Can I use FGZ Academy certification or training in my salon/business?

For example: whether the Academy offers certificates, professional credits, or recognition for completed courses.

11. What should I do if I have trouble following the tutorials or technical guides?

Contact support, watch step-by-step videos, reach out to professionals, or use Academy forums if available.

12. Is there a support contact for Academy-related questions?

Yes — via email or phone, likely through FGZ’s customer service, for help with accessing or understanding Academy materials. FGZ Academy

13. Are the products shown in tutorials/products in Academy officially approved or authentic?

Ensuring that what’s used in their training is actual FGZ product, from authorized sources, to avoid counterfeit issues.

14. Can I get physical copies of manuals or documents if I prefer hard copy?

Whether downloadable only, or printed version available through distributors or professional partners.

15. Is there a community or forum for professionals using FGZ to exchange tips?

Maybe via FGZ Academy, or via social media groups, to share application tips, results, troubleshooting.

16. How do I give feedback or request new Academy topics?

Allowing customers, professionals, or partners to suggest new tutorials, guides or improvements.

17. What are the prerequisites for some advanced Academy content (e.g. for professionals)?

Most of the content at FGZ Academy is open and beginner-friendly, designed for anyone who wants to learn about hair care and FGZ products. However, some advanced courses and technical training are tailored to professional hairstylists and salon owners. For these modules, having prior experience in hair care or professional certification is recommended to ensure the best learning experience.

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